Covid-19 Response

Labcon COVID-19 Pandemic Response

Since we serve the healthcare, biotech, and pharmaceutical industry we have been designated an essential business and we are asked to remain open. It is important that we stay operational to serve our customers and deliver products to researchers and healthcare providers during the current situation. We take seriously our responsibility to educate and protect our people in order to minimize the impact of this Pandemic.


To effectively remain open during this time we are taking the following steps:


Remote Work

We have asked those that can work from home to do so until at least April 7.


Sales Calls & Interaction

Our Sales team has been asked to minimize travel for at least until April 7.


Travel

We have suspended all international and domestic air travel until at least April 20.


Social Distancing

In our facilities we have implemented a program of physical distancing and changed shifts to allow the maximum separation between our employees. We are following guidance from the U.S Centers for Disease Control for minimum distances.


Sourcing & Supply Chain

We do not source components from China and we have no items affected by shortages at this time. We are monitoring this situation very closely as we make the components for COVID-19 diagnostic kits.


Customer Support & Service

Our customer support is available and functioning normally by phone, email and online chat. You can place orders and receive updates on orders you have placed as usual.


Inventory & Stock

Our stock positions are changing daily but we are continuing to make and ship product every day. As we have a reduced facility census some lead times may be longer than expected. Please check with us on critical items.


Logistics & Services

In some cases transportation, sterilization, and shipping are slower that normal. This is simply because some areas have shut down transportation. We are managing this the best possible to prevent disruptions.


More Information

You can contact us by emailing custsupport@labcon.com, or by phone at 707-766-2100, or by postal mail at Labcon North America, 3700 Lakeville Highway, Petaluma, CA U.S.A. 94954.


Last Updated

March 20, 2020

About Us

Founded in the San Francisco bay area in 1959, we employ an educated, experienced, and diverse staff. Our primary operations are centered in a 12,000 square meter facility in Petaluma, California, U.S.A


Locations

  •  Manufacturing
    3700 Lakeville Highway
    Petaluma, CA 94954 USA
  •  Shipping & Warehousing
    3200 Lakeville Highway
    Petaluma, CA 94954 USA
  •   1.707.766.2100
  •   1.707.766.2199
  •   info@labcon.com